Frequently Asked Questions
Welcome to the Deer Lodge Centre Frequently Asked Questions page! This resource brings together commonly asked questions from patients, residents, families, visitors, and community members in one convenient location.
The information below is intended to help you plan a visit, navigate services and amenities within the Centre, and understand how to access care and programs at Deer Lodge Health Centre (DLHC). If you do not find the information you are looking for, staff are always available to help direct you to the appropriate department or resource.
Visiting Deer Lodge Health Centre
When can When can I visit?
Visitors are always welcome at DLHC. The Centre observes quiet hours between 9:00 p.m. and 8:00 a.m. to support the rest and recovery of patients and residents. During quiet hours, visits may not be permitted in resident rooms, particularly in shared accommodations. Visits may take place in public areas, and visitors are asked to be respectful of others on the unit. Visitors entering during quiet hours must check in with Security at the Portage Avenue entrance.
What entrances are available for visitors?
Visitors may enter the building through the Portage Avenue or Lodge Avenue entrances.
Are virtual visits available?
Yes. Families and friends who are unable to visit in person can arrange virtual visits with their loved one.
Can I bring my pet to visit?
Yes, pets are welcome at the Centre. Pets may visit providing they are kept on a leash or in a carrier. The visitor bringing the pet is responsible for them during the visit. Keep in mind that large dogs can be intimidating to some people – please be mindful of this when introducing your pet or sharing space with others. Pets must be clean, well behaved and recently vaccinated.
In keeping with Public Health regulations, pets cannot be taken into any area where food or beverages are served. This includes the cafeteria and dining rooms on the units.
We have many Pet Volunteers at DLHC. Please visit the Volunteers section of our website for more information on how you and your pet can become a volunteer at the Centre.
Are visitors able to use washrooms on the units?
Visitors are asked to use public washrooms located on the Main Floor and Mezzanine (2nd Floor) Level.
Can families book space for celebrations or gatherings?
Yes. Families and friends may book space for birthday, anniversary, or holiday celebrations by calling 204‑831‑2118.
Smoking and Tobacco Use
Is smoking or vaping allowed at Deer Lodge Centre?
Deer Lodge Health Centre is a smoke‑free environment. Residents and patients who smoke may do so only in the designated outdoor smoking area near the front doors and during approved times. Visitors are not permitted to smoke tobacco or vape on Centre grounds. This policy helps support the health and wellbeing of patients, residents, visitors, and staff.
Wayfinding, Parking and Getting Here
How do I get to Deer Lodge Centre?
Deer Lodge Centre is located at 2109 Portage Avenue, Winnipeg, MB, R3J 0L3. It is easily accessible by car and Winnipeg Transit.
How do I find my way around Deer Lodge Centre?
A campus map is available to help visitors familiarize themselves with the layout of the Centre. Directional signage is posted throughout the building, and staff or volunteers are always available to assist with wayfinding. A directional map can also be requested at the Information Desk.
Where can I park my car or bike?
Free 1-hour street parking is available around the centre for both Staff and Visitors. Paid parking is available in the Visitor Parking Lot on the east side off Woodlawn St. and in the Staff Parking Lot on the south side of Portage Avenue. Visitors are encouraged to allow extra time and follow posted parking signage.
Bicycle racks are available on the property for those who choose to bike to the Centre. Employees can access the secure bicycle compound located at the front of DLC for an annual fee. More information is available at the Security Office located at the Portage Avenue Entrance.
Visitor Parking Rates (all prices include GST):
| First 15 Minutes | Free |
| First Hour | $2.00 |
| Each Additional Hour | $1.25 |
| Daily Maximum | $7.00 |
| Lost Ticket | $7.00 |
| VISITOR Monthly Pass | $40.00/ month |
Staff Parking Rates (via payroll deduction):
| Full-time Employees | $55.00/ month |
| Part-time and Casual Employees | $35.50/ month |
Food, Amenities, and On‑Site Services
Is there a restaurant or cafeteria at Deer Lodge Health Centre?
Yes! DLC Cafeteria is now open 7 days per week during the following hours:
Monday – Friday 7:00 a.m. – 3:00 p.m.
🔥 Grill closes at 2:30 p.m.
Weekends 9:00 a.m. – 2:00 p.m.
🔥 Grill closes at 1:30 p.m.
Refreshments can also be purchased from one of the vending machines located close to the cafeteria or at the DLC Auxiliary Gift Shop.
Can outside food be brought into the Centre?
Visitors, patients, and residents may enjoy food and beverages together at tables in designated areas, including the cafeteria, Chad’s Bar, and outdoor spaces.
👉Read more about bring food for patients and residents.
Is there a gift shop?
The DLC Auxiliary Gift Shop is currently open Monday to Friday from 10:00 AM to 4:00 PM. The Gift Shop is operated completely by volunteers. All proceeds from the Gift Shop are used to purchase equipment or items of comfort for the residents’ and patients’ use. No GST is charged on sales in the Gift Shop.
The Gift Shop sells a large selection of items including Confectioneries such as candy, pop drinks, chocolate bars and potato chips Magazines, cards for all occasions, notebooks and address books Toiletries such as soap, toothpaste, lotion and make-up Gift items such as jewelry, candles, vases, home decorations and Ty Beanie Babies.
Is there an ATM available?
Yes. An ATM is located on Main Street for the convenience of patients, residents, staff, and visitors.
Does Deer Lodge Health Centre have a hair salon?
Yes. Deer Lodge Centre has an experienced stylist offering services in the salon and in patient and resident rooms. Appointments can be booked by calling 204‑299‑8428.
Care, Programs, and Applications
How do I apply for Long Term Care at Deer Lodge Health Centre?
Applications for Long Term Care, for both veterans and non‑veterans, are processed through the WRHA Long Term Care Access Centre. Individuals living in the community may begin the application through a Home Care Coordinator. Patients in hospital should contact the hospital’s Social Work Department for assistance.
What if I live outside Manitoba?
Applicants living out of province should contact the WRHA Long Term Care Access Centre directly or their local Veterans Affairs office for guidance.
👉Veteran’s Affairs Canada Long Term Care Website
Employment and Additional Information
How do I find job or career opportunities at Deer Lodge Health Centre?
Information about careers and current opportunities is available in the Careers section of our website.
Who can I contact if I still have questions?
If you require additional information or assistance, staff are available through the main switchboard at 204‑837‑1301 and can help direct you to the appropriate department.
There may be times when you are unable to solve a problem that concerns you or your family and friends. As a patient or resident, you have the right to ask questions, share concerns, and expect respectful, equitable, and safe care, as outlined in the DLHC Resident / Patient Bill of Rights.
Our goal is to ensure that all voices are heard and that care is provided without discrimination, bias, or barriers.
👉Learn more about our Client Relations process.
