Welcome to Deer Lodge Centre! Our visitation guidelines have changed effective July 29, 2020. We want your visit at the Centre to be enjoyable and we hope we are able to answer most of your questions about visitation below (please click on the questions below to reveal the answers). We are all learning together. Staff may give visitors information from time to time as gentle reminders of our guidelines. Thank you for your patience and cooperation as you visit your relative.

Updated July 29, 2020

Changes to Visitor Guidelines at DLC – PDF

When are visiting hours?

Visiting Hours are 10:00am – 8:00pm, seven days a week.

Please note that Visitation Guidelines could change without notice should the risk for COVID-19 exposure increase.

Who is considered a Designated Visitor

A Designated Visitor is a person identified by the patient, resident or substitute decision-maker who can safely visit a specific patient or resident at Deer Lodge Centre (DLC).  Each unit has a list of Designated Visitors for each patient / resident.

How many Designated Visitors can visit at one time?

Two Designated Visitors will be able to visit at a time. Children under 14 may visit but must be accompanied by a Designated Visitor.

Can I bring my pet?

At this time, pets are restricted from visiting inside at Deer Lodge Centre. This restriction does not apply to Service Animals.

I am not a Designated Visitor. How can I visit my relative?

Friends and Family who are not considered Designated Visitors are encouraged to schedule a Virtual Visit with their loved one. These visits can be scheduled by calling our Patient & Resident Inquiries Hotline at 204-833-1760.

Do I have to wear a mask when visiting?

Yes. Mask use is mandatory for all visitors.  Designated Visitors are asked to bring their own non-medical mask to be worn at all times when visiting.

What if I can’t wear a mask?

Designated Visitors who are not able to wear a mask for health reasons, must maintain a physical distance of 2-metres from their family member, and other patients, residents, visitors and staff.  Visitors not wearing a mask must restrict their visit to the patient’s or resident’s room.

What if I don’t have a mask?

DLC will provide masks for Designated Visitors, if necessary, until August 10, 2020.  If Designated Visitors arrive without a mask after this time, they will be not be able to visit their relative.  We are not currently selling masks, but we are exploring options to have masks available to sell to Visitors.

What questions will I be asked when I come to visit my relative?

All Designated Visitors will be required to report to the Screening Station upon their arrival to DLC and before leaving. Screening will include:

  • Verifying all indoor Visitors are listed as “Designated Visitors”.
  • Ensuring all Designated Visitors clean their hands before proceeding to their visiting unit.
  • Assessing Designated Visitors for symptoms of COVID-19 or known exposure to COVID-19 prior to each visit.
  • Determining if Designated Visitors have travelled outside of Manitoba, beyond the boundaries set out by the Provincial Public Health Office, within the past 14 days.

Visitors will not be permitted to visit if they do not meet the screening criteria.

My loved one was just transferred from another facility and I was screened as a visitor there. Do I have to be screened again at DLC?

Yes. All Visitors are required to be screened at DLC, even if they were screened the same day at another facility.

I have been screened in at the Visitation Screening Station, but I need to leave the Centre for a few hours and plan to come back again. Do I need ot be re-screened?

No. Visitors to DLC only need to be screened once per day.

Where will visits take place?

Designated Visitors may visit in the patient’s or resident’s room or in any common area or public space at Deer Lodge Centre.  This includes visiting in outdoor areas.  Visitors must maintain a 2-metre physical distance from other patients, residents, visitors and staff and remain on the DLC campus.

I used to enjoy helping my loved one a mealtime, getting them water and juice from the unit kitchen and walking with them in their wheelchair. Can I still do these types of things?

Yes.  All Designated Visitors who are wearing masks may provide their family member with assistance and may escort their family member off the unit.   

If visitors would like to assist with meals, they would need to do so in the patient’s or resident’s room due to limited space in unit dining rooms.

Can I bring outside food or food from the vending machine to the unit for myself and my loved one?

As mask use is essential at all times, Designated Visitors may eat only in the cafeteria area when the patient / resident is not present.

Designated Visitors may bring outside food and beverages for patients and residents.

Can I use the washroom on the unit?

All Visitors are asked to use the public washrooms available on the Main Floor and Mezzanine Level of the Centre.

Where can I park?

Free 1-hour street parking is available around the centre and paid parking is available in the Visitor Parking Lot.  Please inquire at the Security Office for parking rates.

Will I be able to hug my family member or hold their hand?

Designated Visitors who are wearing masks may briefly hug their family member or hold their hand.  Visitors should remember to clean their hands before and after any physical contact with their loved one.

I want to bring some items for my family member. What is the process?

Designated Visitors wearing masks may take personal items, clothing, newspapers books, medications, flowers or prepared food up to unit to give directly to the Patient/ Resident.

If the visitor is unable to wear a mask, items should be left at the unit desk for staff to give to the Patient/ Resident.

Personal hygiene items (i.e. dentures, toothbrushes, hearing aides) should be given to the unit nurse for disinfecting prior to use.

Who do I contact if I have concerns or questions about my loved one?

If Patients, Residents or Family Members have questions regarding care that can’t be answered by the health care team, please contact the Manager of Patient/ Resident Care. If you have further concerns after your discussion with the Patient/ Resident Care Manager, you may also contact our Client Relations Coordinator at 204-831-2963 or email us at info@deerlodge.mb.ca.

Communication with family and friends is essential to patient and resident well-being so please continue to:

  • Connect by phone or video chat.   
  • Send electronic letters to a patient or resident via our “Well Wishes” page.
  • Schedule Virtual Visits through our Family Connect Program. The DLC Family Connect Program has been put in place for those of our patients and residents who do not have access to technology to have scheduled virtual visits (i.e. video chats) with loved ones. Please call the Patient & Resident Inquires Hotline at 204-833-1760 for more information.

Protecting the health and well-being of your loved ones and staff remains one of our top priorities. Thank you for your cooperation and understanding as we implement visitation guidelines to ensure visits are safe and enjoyable for everyone.

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