Visitor Guidelines at Deer Lodge Centre
At DLC we believe visits from family and friends are vital to patients’ and residents’ wellbeing and we are pleased to welcome visitors to the Centre. Here are some details of what to expect when visiting here:
Thank you for your patience and understanding when visiting.
Here are some answers to commonly asked questions to help make your visit safe and enjoyable for everyone.
When can I visit at Deer Lodge Centre?
At Deer Lodge Centre, there are Quiet Hours between 9:00 p.m. and 8:00 a.m. During quiet hours, Visitors may not be able to visit in a resident room, particularly in a shared space. The rest and relaxation needs of the other patients / residents in the room and on the unit must be considered. Visits during this time may occur in public areas. All visitors entering the Centre during Quiet Hours must check with Security at the Portage Avenue entrance.
What entrance can I use to get into the building?
Visitors may access entrances to DLC on Portage Avenue, Duffield Street and Lodge Avenue.
Are Virtual Visits still available?
Yes. Family and Friends can continue to schedule Virtual Visits with their loved one. These visits can be scheduled by calling our Patient & Resident Inquiries Hotline at 204-833-1760.
Can I use the washroom on the unit?
All Visitors are asked to use the public washrooms available on the Main Floor and Mezzanine Level of the Centre.
We are planning a family celebration. Are we able to book a gathering space at DLC?
Yes. Family and friends can book birthday, anniversary and holiday celebrations at DLC by calling 204-831-2118.
Can I bring my pet to visit?
Yes. We are pleased to welcome pets back to the building.
Can I bring outside food or food from the vending machine to the unit for myself and my loved one?
Visitors, Patients and Residents may enjoy a meal, snacks and beverages at tables in designated areas which are the Cafeteria and Chad’s Bar and outside.
Is there a restaurant at Deer Lodge Centre?
The DLC Cafeteria is currently closed. Visitors are encouraged to bring their own refreshments or purchase from one of our vending machines located close to the cafeteria.
Can I visit with my relative in the smoking area?
DLC has a designated smoking area reserved for Patients and Residents only. Visitors cannot visit with Patients / Residents in the designated smoking area.
I want to bring some items for my family member. What is the process?
Visitors may take personal items, newspapers, books, flowers or prepared food up to unit to give directly to the Patient/ Resident.
Personal hygiene items (i.e. dentures, toothbrushes, hearing aides), clothing and medications should be given to the unit nurse.
Where can I park?
Free 1-hour street parking is available around the centre for both Staff and Visitors. Paid parking is available in the Visitor Parking Lot on the east side of the building and in the Staff Parking Lot on the south side of Portage Avenue.
Visitor Parking Rates (all prices include GST):
| First 15 Minutes | Free |
| First Hour | $2.00 |
| Each Additional Hour | $1.25 |
| Daily Maximum | $7.00 |
| Lost Ticket | $7.00 |
| VISITOR Monthly Pass | $40.00 |
Who do I contact if I have concerns or questions about my loved one?
If Patients, Residents or Family Members have questions regarding care that can’t be answered by the health care team, please contact the Manager of Patient/ Resident Care. If you continue to have concerns after your discussion with the Patient/ Resident Care Manager, you may also contact our Client Relations Coordinator at 204-831-2963 or email us at [email protected].
Communication with family and friends is essential to patient and resident well-being so please continue to:
- Connect by phone or video chat.
- Send electronic letters to a patient or resident via our “Well Wishes” page.
- Schedule Virtual Visits through our Family Connect Program. The DLC Family Connect Program has been put in place for those of our patients and residents who do not have access to technology to have scheduled virtual visits (i.e. video chats) with loved ones.