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Visitor Guidelines at Deer Lodge Centre

Starting Tuesday, Feb. 22, 2022 we began welcoming more visitors back to Deer Lodge Centre.  At DLC we believe visits from family and friends are vital to patients’ and residents’ wellbeing and we are pleased to expand visitation again at the Centre.  Here are some details of what to expect when visiting here:

  • General Visitors can visit once again at DLC.  A General Visitor is any member of the public who may safely visit a specific patient / resident at DLC both indoors and outdoors or in the patient / resident room.
  • Beginning March 1, 2022, General Visitors DO NOT need to provide proof of COVID-19 vaccination.
  • Up to TWO General Visitors can visit with the patient / resident at the same time.
  • General Visitors can share a meal or beverage with the patient / resident while maintaining a 6ft distance between the patient / resident and others in designated areas only (see FAQ below).
  • We will provide General Visitors with masks and eye protection that must be worn at all times – except when eating or drinking.
  • Visiting hours will continue to be 10:00am – 8:00pm daily. 
  • Guidelines may be adjusted in the event of a COVID-19 outbreak on a unit and exceptions may be made for compassionate or end of life care reasons.

Thanks for your patience and understanding when visiting:

These special guidelines are put in place in health care facilities to ensure we are doing our very best to protect the vulnerable people we serve who are at a higher risk then the general public of becoming very sick if infected with COVID-19. You can help us make visits safe and enjoyable for everyone by reviewing the guidelines below and doing your best to follow them while at Deer Lodge.

Thank you!

Visitation Guidelines may be adjusted in the case of a potential or confirmed COVID-19 outbreak in the facility or local area, or upon the direction of the Chief Provincial Public Health Officer. Please check the COVID-19 Updates & Information for the most current information on COVID-19 cases at Deer Lodge Centre.

What is a General Visitor?

A General Visitor is any member of the public who may safely visit a specific patient / resident at DLC both indoors and outdoors or in the patient / resident room.

Beginning March 1, 2022, General Visitors DO NOT need to show proof of vaccination.

When are Visiting Hours?

Visiting Hours are 10:00am – 8:00pm, seven days a week.

Please note that Visitation Guidelines may be adjusted as needed. In the event of an outbreak, Primary Contacts will receive a call if the outbreak directly affects their relative.

Please check the COVID-19 Updates & Information for the most current information on COVID-19 cases at Deer Lodge Centre..

How many Visitors can visit at one time?

Up to TWO General Visitors can visit with the patient / resident at the same time.  Exceptions may be made for compassionate reasons / end of life care.

Can I bring my pet to visit?

Yes. We are pleased to welcome pets back to the building.

What entrance can I use to get into the building?

Visitors can enter the building through the main entrance facing Portage Avenue.

Are Virtual Visits still available?

Yes. Family and Friends can continue to schedule Virtual Visits with their loved one. These visits can be scheduled by calling our Patient & Resident Inquiries Hotline at 204-833-1760.

What type of Personal Protective Equipment should I wear when visiting?

All Visitors are required to wear a medical mask and eye protection while visiting inside or outside at Deer Lodge Centre.

Each time you visit, the entry point screener will provide you with a “PPE package” containing a plastic bag with a medical mask, and an eye shield. The screener will direct you to a station beside them where you will put on the PPE.  After your visit, you will stop at a separate station at the Portage Ave. entrance where you will safely remove your eye protection and change back into your personal mask before leaving the centre.

If you have any questions about these steps, or how they protect you and your loved one, please speak with the unit manager or clinical resource nurse.

When can I remove my PPE?

All Visitors are required to keep their PPE on at all times when on DLC property but may remove their masks when seated at Chad’s Bar or in the Cafeteria eating area while maintaining a 2-meter distance from others including the patient / resident.

Where will visits take place?

General Visitors may visit indoors, outdoors or in the patient / resident room. Visitation is NOT permitted in unit Dining Rooms at this time unless directed to do so by unit staff. All Visitors must maintain a 2-metre physical distance from other patients, residents, visitors and staff.  Please discuss any off-site visits with your Manager of Patient / Resident Care.

Can I use the washroom on the unit?

All Visitors are asked to use the public washrooms available on the Main Floor and Mezzanine Level of the Centre.

What questions will I be asked when I come to visit my relative?

All Visitors will be required to report to the Screening Station upon their arrival at DLC and before leaving. Screening will include:

  • Ensuring all Visitors clean their hands before proceeding to the unit.
  • Assessing Visitors for symptoms of COVID-19 or known exposure to COVID-19 prior to each visit.
  • Determining if Visitors have travelled beyond the boundaries set out by the Provincial Public Health Office, within the past 14 days.

Visitors will not be permitted to visit if they do not meet the screening criteria.

All visitors must remember to clean their hands when entering and exiting the building as well as during their visit when needed. 

All visitors must wear their Visitor Identification Sticker during their visit.

I have been screened in at the Visitation Screening Station, but I need to leave the Centre for a few hours and plan to come back again. Do I need to be re-screened?

No. Visitors to DLC only need to be screened once per day but should keep their Visitor Identification Sticker.

Can I help my loved one at mealtime and/ or take them off the unit?

While a 2-metre physical distance from the patient or resident is recommended whenever possible, Visitors may participate in some of the daily activities of their friend or relative.  These activities may include:

  • Helping the patient or resident at mealtimes
  • Walking with the patient or resident both on and off the unit
  • Taking the patient or resident outdoors to visit

If visitors would like to assist with meals, they would need to do so in the patient’s or resident’s room due to limited space in unit dining rooms.

There is a maximum occupancy on the elevators.  Please use stairs, if possible, to ensure elevators are available for Patient/Resident transport.  Note that a code is required to access the stairwell from the unit, please ask a staff member for the code.

Can I bring outside food or food from the vending machine to the unit for myself and my loved one?

Visitors, Patients and Residents may enjoy a meal, snacks and beverages at tables in designated areas which are the Cafeteria and Chad’s Bar and outside while maintaining a 2-meter distance from others including the patient / resident. 

Is there a restaurant at Deer Lodge Centre?

The DLC Cafeteria is currently closed. Visitors are encouraged to bring their own refreshments or purchase from one of our vending machines located close to the cafeteria.

Can I visit with my relative in the smoking area?

DLC has a designated smoking area reserved for Patients and Residents only. Visitors cannot visit with Patients / Residents in the designated smoking area.

Will I be able to hug my family member or hold their hand?

Visitors who are wearing masks and eye shields may briefly hug their family member or hold their hand.  Visitors should remember to clean their hands before and after any physical contact with their loved one.

I want to bring some items for my family member. What is the process?

Visitors may take personal items, newspapers, books, flowers or prepared food up to unit to give directly to the Patient/ Resident.

Personal hygiene items (i.e. dentures, toothbrushes, hearing aides), clothing and medications should be given to the unit nurse.

Where can I park?

Free 1-hour street parking is available around the centre for both Staff and Visitors. Paid parking is available in the Visitor Parking Lot on the east side of the building and in the Staff Parking Lot on the south side of Portage Avenue. 

Visitor Parking Rates (all prices include GST):

First 15 MinutesFree
First Hour$2.00
Each Additional Hour$1.25
Daily Maximum$7.00
Lost Ticket$7.00
VISITOR Monthly Pass$40.00

Who do I contact if I have concerns or questions about my loved one?

If Patients, Residents or Family Members have questions regarding care that can’t be answered by the health care team, please contact the Manager of Patient/ Resident Care. If you continue to have concerns after your discussion with the Patient/ Resident Care Manager, you may also contact our Client Relations Coordinator at 204-831-2963 or email us at

Communication with family and friends is essential to patient and resident well-being so please continue to:

  • Connect by phone or video chat.   
  • Send electronic letters to a patient or resident via our “Well Wishes” page.
  • Schedule Virtual Visits through our Family Connect Program. The DLC Family Connect Program has been put in place for those of our patients and residents who do not have access to technology to have scheduled virtual visits (i.e. video chats) with loved ones.

Protecting the health and well-being of your loved ones and staff remains one of our top priorities. Thank you for your cooperation and understanding as we continue to revise our visitation guidelines.

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