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Problem Solving Steps

There may be times when you are unable to solve a problem that concerns you or your family and friends. As a patient or resident, you have the right to ask questions about your care and share your concerns with us.

For questions, concerns or to share feedback, here’s the process:

  • Speak with a member of your health care team – they’re here to help.
  • If they are unable to answer your questions or address your concerns, they will connect you with the person who can.

If you want further information regarding a concern or further assistance with a problem you are experiencing, meet with your Manager of Patient / Resident Care and/or Social Worker.


It the problem or concern persists, contact DLC Administration:

Tannis Pratt
Client Relations Coordinator
(Client Relations Coordinator has a direct reporting relationship to the Chief Operating Officer)
info@deerlodge.mb.ca or 204-831-2963

Sue Lotocki
Clinical Lead Health Services Acute & Ambulatory Care
(Chronic Care, Geriatric Rehabilitation)
slotocki@deerlodge.mb.ca or 204-831-2570

Kathleen Klaasen
Clinical Lead Health Services Long Term Care
(Personal Care / Dementia Care)
kklaasen@deerlodge.mb.ca or 204-833-1845


If you are unsatisfied with Deer Lodge Centre’s response, you are welcome to contact the Winnipeg Health Region Client Relations Office:

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