Problem Solving Steps
There may be times when you are unable to solve a problem that concerns you or your family and friends. As a patient or resident, you have the right to ask questions, share concerns, and expect respectful, equitable, and safe care, as outlined in the DLHC Resident / Patient Bill of Rights.
Our goal is to ensure that all voices are heard and that care is provided without discrimination, bias, or barriers.
Speak with your Health Care Team
- Your doctor, nurse, social worker or other care provider is available to answer questions and address concerns.
- Members of the health care team will listen respectfully and consider your needs, background, culture, language or accessibility requirements.
- If they can’t address your concerns, they’ll be able to connect you with the person who can.
Connect with your Manager of Health Services
- If your concern isn’t resolved by your care team, you can meet with the Manager of Health Services. They are trained to provide equitable support to ensure your concerns are treated fairly and respectfully.
- Everyone has the right to speak up about problems in a place where they are treated fairly, with respect for their culture and personal needs.
Contact DLHC Client Relations or DLHC Administration
- If your concern remains unresolved, you can contact the Client Relations Coordinator at Deer Lodge Health Centre. They can review your concerns and help facilitate a resolution involving DLHC Administration / Senior Leadership.
- You have the right to have your complaint looked at by the right people without worrying about being punished or treated badly.
Tannis Pratt
Client Relations Coordinator
(Client Relations Coordinator has a direct reporting relationship to the Chief Operating Officer)
[email protected] or 204-831-2963
Jim Dear
Executive Director Clinical Services
(Chronic Care, Geriatric Rehabilitation, Transitional CAre, Ambulatory Care)
[email protected] or 204-831-2570
Shelley Demski
Executive Director Clinical Services
(Personal Care / Dementia Care)
[email protected] or 204-833-1845
Contact Winnipeg Health Region Client Relations
- If you are unsatisfied with DLHC’s response, you are welcome to contact the Winnipeg Health Region Client Relations Office. They can also review your concern and facilitate a resolution.
- Our goal is to ensure this process remains fair, respectful and accessible to everyone, regardless of background, language or ability.
Phone: 204-926-7825
Email: [email protected]