Financial & Legal Information
This section has details on the following topics. Click on the topics below to browse this page:
- Residential Charges
- Finance Department
- Trust Accounts
- Financial Responsibility and Power of Attorney
- Personal Belongings and Valuables
- Insured Benefits
- Examples of Insured Benefits
- Questions or More Information
- Non-Insured Services
- Transportation
Residential Charges
All long-term care residents and hospital patients who have been panelled for long-term care are charged a daily residential fee set by Manitoba Health. The amount you are charged is based on your income from the previous year, as shown on your Notice of Assessment. Residential rates are reviewed and reassessed each year.
Residents or their legal representatives are responsible for paying any assessed residential charges.
In certain situations, an appeal of the assessed rate may be possible. If you have concerns or are experiencing difficulty with your assigned rate, please speak with your Social Worker, who can provide information and guidance on the appeal process.
Finance Department
The Finance Department is located on the main floor of the Administration wing of Deer Lodge Health Centre. For inquiries about trust accounts and other financial information please call (204) 831-2173.
The Cashier is available in the Finance Department between the hours of 8:30 a.m. and 3:45 p.m. Monday through Friday.
Trust Accounts
The Finance Department offers a Trust Account service to help residents manage day-to-day personal spending. Money received from you or on your behalf is securely deposited into your Trust Account, and all withdrawals and purchases are carefully recorded. The remaining balance is held in trust for you.
Withdrawals are limited to a maximum of $100 per day. A monthly service fee is charged for use of the Trust Account.
Finance staff are happy to answer any questions you may have and can help with understanding your account, balances, or transactions.
Financial Responsibility and Power of Attorney
It’s important to plan ahead so your personal and financial matters can be managed if you become unable to do so yourself. One common way to do this is by setting up an Enduring Power of Attorney, which allows someone you trust to make decisions on your behalf.
If a resident cannot make decisions and no Power of Attorney is in place, a Private Committee may be appointed by the court, or, in certain cases, by the Chief Provincial Psychiatrist through the Public Guardian and Trustee.
When you are admitted to DLHC, you or your legal representative will be asked to sign a Responsibility for Payment form and provide a copy of the document naming your legal representative (Power of Attorney or Committee).
Residential charges, television and cable service fees, and other expenses can be paid by pre-authorized debit, cheque, or cash. For convenience and safety, the pre-authorized debit option is recommended.
For more information or assistance, contact the Social Worker assigned to your unit.
Personal Belongings and Valuables
For the safety and peace of mind of all residents, we recommend that valuable items, such as jewelry or large amounts of cash, not be brought to DLHC.
- Safe Storage Options: Residents can arrange a Client Trust Account through our Finance Department to securely keep cash.
- Insurance: DLHC does not carry insurance for personal items and cannot be responsible for lost, stolen, or damaged belongings. We encourage residents to maintain private insurance for their valuables.
- Lost and Found: Items that are misplaced may be located at Security.
These guidelines help us focus on the safety, comfort, and wellbeing of all residents while providing options for secure storage and support.
Insured Benefits
If you have always lived in Manitoba, you are eligible for Long Term Care / Personal Care Home benefits. If you are new to Manitoba, you become eligible after living in the province for 24 consecutive months.
If you previously lived in Manitoba for 30 years or more, you are eligible immediately upon returning as a permanent resident, provided your absence was less than 10 years. Residents who have lived in another province or territory of Canada for five consecutive years and then move to Manitoba may also be eligible immediately.
A Manitoba Health assessment panel determines whether you need placement in Long Term Care. If the panel determines you require care and you meet the residency requirements, you may receive insured benefits.
Examples of Insured Benefits
- Standard accommodation
- Basic nursing care
- Assistance with or supervision of daily activities
- Physiotherapy and occupational therapy
- Medical and surgical supplies
- Eligible prescribed drugs and related preparation
- Meals, including special diets
- Laundry and linen services
Questions or More Information
For more details about insured benefits, contact:
Insured Benefits Branch/Registration and Client Services, Manitoba Health:
Address: 300 Carlton Street, Winnipeg, MB R3B 3M9
Phone: (204) 786-7101
Toll-Free: 1-800-392-1207
Fax: (204) 783-2171
TDD/TTY: (204) 786-7132
TDD/TTY Relay Service (outside Winnipeg): 711 or 1-800-855-0511
For information or questions about the daily residential fee, contact:
Personal Care Homes Residential Charges Branch, Manitoba Health
Address: 300 Carlton Street, Winnipeg, MB R3B 3M9
Phone: (204) 788-7150
Non-Insured Services
Non-insured benefits are services or items that are not covered by Manitoba Health. Residents or their families are responsible for paying for these directly. Non-insured benefits are optional and can be arranged at the resident’s or family’s request. Staff can provide information on costs and how to access these services.
Non-insured services or items may include, but are not limited to:
- Personal comfort items or furniture beyond the standard room setup
- Specialty clothing or adaptive equipment beyond what is provided through insured services (see Equipment for Personal Use section)
- Personal care home benefits outside of Manitoba
- Health services requested by a third party, such as exams for employment, driver’s licenses, insurance, travel, immigration, or emigration
- Care and treatment covered by the Workers’ Compensation Board, Department of Veterans’ Services, or other statute
- Services that are not medically required
- Preparation of records, reports, certificates, communications, or testimony in court
- Drugs, medications, vaccines, sera, biological products, materials, and surgical supplies, except as covered under regulations
- Ambulance and transportation subsidies, except as listed in regulations (see below)
- Private nursing
- Additional charges for a private or semi-private room
- Television, telephone, cable, or internet services
- Services by psychologists and dietitians outside a hospital or institution
- Services by chiropodists, podiatrists, audiologists, speech therapists, occupational therapists, and physiotherapists in private practice
- Chiropractic services other than adjustments including chiropractic treatments resulting from motor vehicle accidents covered by Manitoba Public Insurance
- Acupuncture
- Services by any other practitioner in the healing arts, except as listed in regulations
- Routine complete eye examinations for persons under 65 years of age (or 19 years and older, depending on regulation)
- Examinations, lab tests, x-rays, or other procedures related to uninsured services
Transportation
Ground ambulance transportation within Manitoba is not an insured service, unless you are being transferred for tests and returned to the sending facility within 24 hours. Manitoba Health encourages all residents to obtain third-party insurance in the event that a medical emergency arises.
The following chart explains when the resident or patient pays for transportation and when Deer Lodge Health Centre is responsible for paying:
| Reason for Resident Transport | Bill Paid by |
| Visits to family or friends and recreational outings. | Resident or personally held insurance regardless of mode of transport. |
| Transport costs associated with routine visits to primary health clinics, doctor, optometrist, audiologist, dentist, denturist or other practitioner clinics, or any transports where the resident is capable if traveling using a handi-van, taxi, or private automobile. | Resident or personally held insurance regardless of mode of transport. |
| Transport to a hospital where the visit has been scheduled through consultation with the receiving facility for treatment or a diagnostic test and where the transport is not the result of an emergency or life threatening condition. | Billing is paid by Deer Lodge Centre. |
| Transport to a hospital where the visit is not scheduled because of the emergency nature of the incident, and where the patient is returned to the PCH within 24 hours. | Billing is paid by Deer Lodge Centre. |
| Transport to a hospital where the visit is not scheduled because of the emergency nature of the incident, and where the patient is not returned to the PCH within 24 hours. | Resident or personally held insurance regardless of mode of transport. |
| Transport of a patient to a Personal Care Home from a hospital regardless of whether the trip is for a new admission to PCH, or if the patient was initially transported to hospital for an emergency or a scheduled visit. | Billing is paid by Deer Lodge Centre. |