Problem Solving Steps

There may be times when you are unable to solve a problem that concerns you or your family and friends. As a patient or resident, you have the right to ask questions about your care and share your concerns with us.

For questions, concerns or to share feedback, here’s the process:

• Speak with a member of your health care team – they’re here to help.
• If they are unable to answer your questions or address your concerns, they will connect you with the person who can.

If you want further information regarding a concern or further assistance with a problem you are experiencing meet with your Manager of Resident Care and/or Social Worker.

It the problem or concern persists, contact DLC Administration:

• Email: info@deerlodge.mb.ca
• Client/ Patient Relations Coordinator at 204-831-2963
  (the Client/ Patient Relations Coordinator has a direct reporting line to the Chief Operating Officer)
• Chief Nursing Officer at 204-833-1845
• Chief Medical Officer at 204-831-2920

If you are unsatisfied with Deer Lodge Centre’s response, you are welcome to contact the Winnipeg Health Region Client Relations Office:

• Phone: 204-926-7825
• Email: clientrelations@wrha.mb.ca
• WRHA Client Relations website