Outdoor Visitation

Dear Family & Friends of Deer Lodge Centre

Updated June 26, 2020 – Effective June 29, 2020, DLC will begin charging for the use of the Visitor Parking Lot for Outdoor Visits. Please go to the “Where will I park while visiting?” section on this page for more information.

The Province of Manitoba announced (May 21, 2020) that outdoor visits with residents in Personal Care Homes (PCH’s) could begin after May 29, 2020. Deer Lodge Centre (DLC) is pleased to extend the visits to all Rehabilitation, Chronic Care patients and PCH residents of the Centre. The visiting guidelines and procedures developed for PCH residents and their families will apply to all other DLC patients and families.

Family & Friends can schedule their visit by calling the Patient & Resident Inquiries Hotline at 204-833-1760 and select the Outdoor Visitation option. The Outdoor Visitation Scheduling Office is open Monday – Friday 8:00am – 4:00pm. Due to high call volumes, please allow up to 24 hours for a returned call.

Please consider the following information prior to booking your appointment and while you prepare for your visit:

  • DLC will be screening all visitors, including assessing for symptoms or known exposure to COVID-19 prior to each visit.
  • DLC will ask about the travel history of visitors over the previous 14-day period to determine if there has been travel outside of Manitoba, beyond the boundaries set out by the Provincial Public Health Office.
  • No visitor shall be permitted if they have any cold/flu or other COVID-19 symptoms.
  • All visitors must comply with Infection Prevention and Control measures. This includes strict hand hygiene and maintaining physical distancing (6 feet/2 meters apart) at all times.
  • Off property visits are not permitted given the risk to residents and to other vulnerable patients.
  • DLC reserves the right to cancel visits due to the resident’s care needs, visitor compliance, outbreaks or inclement weather.

Note: Outdoor Visits will be cancelled in poor weather conditions.  Affected Visitors will be called to reschedule their appointment to the next available date/time.

We’re sure you have questions, here are answers to some of them. Click on the question below to open the answer:

How many people can visit at one time?

We are currently limiting the number of visitors to two people. This includes people under 18 years of age. All minor children must be accompanied by an adult.

How long can I visit for?

Visits are available in 20 minutes blocks. Visitors are able to book more than one block at a time if the schedule allows.

Same day visits can be scheduled but may not always be accommodated for every patient or resident – thank you for your cooperation.

How often can I visit?

To give everyone an opportunity to visit with their loved one each Patient/ Resident may have one visit per week. More visits can be scheduled if there is less demand during any particular week. If you would like a second visit, please inquire about it when booking your appointment.

Will I need to wear a mask while visiting?

You may wear a mask but it is not necessary to visit. We will ensure an appropriate physical distance is placed between Patients/ Residents and visitors.

Where is the Outdoor Visitation area on the DLC Property?

The Outdoor Visitation area is located just off of the Visitor Parking lot along the east side of the building – see diagram below:

Will there be a place to sit?

For Safety and Infection Control reasons, we ask that visitors bring their own lawn chair. We understand this may not always be possible and can make arrangements for seating if necessary. Please let us know if you are unable to bring your own chair.

Where will I park while visiting?

There will be reserved parking spaces in the Visitor Parking Lot for Outdoor Visitors. Outdoor Visitors will be required to take a ticket from the parking meter to enter the lot and proceed to the designated parking area. When exiting the lot, Outdoor Visitors are asked to push the “Assistance” button to advise security that you have completed your visit and security will lift the gate. Currently, Outdoor Visitors are not charged for parking.

EFFECTIVE JUNE 29, 2020 – regular parking rates will apply for all visitors using the Visitor Parking lot.

DEER LODGE CENTER PARKING RATES (All prices include GST) Ticket Rates – South and East Parking Lots

First 15 minutes – FREE

1st Hour  – $2.00

Each Additional Hour – $1.25

Daily Maximum – $7.00

Lost Ticket – $7.00

VISITOR Full- time Monthly Pass – $40.00

What if it’s raining?

DLC will contact all visitors if the visit needs to be cancelled because of poor weather. We will do our best to reschedule these appointments on the next available date.

Can I bring food, drinks or gifts with me to the visit?

No. Patients / Residents are not able to accept any items during the Outdoor Visit.

If you would like to drop off items for your family member at our front entrance, please contact the Unit Manager for guidelines and special instructions so we can ensure proper Infection Control for everyone’s safety.

Will there be access to washroom facilities during the visit?

All visitors are asked to use the washroom prior to visiting as DLC will not be providing access to washrooms inside the facility.

Is smoking permitted in the Outdoor Visitation area?

No. All Outdoor Visits will be smoke-free. DLC has a designated smoking area reserved for Patients and Residents only. Visitors cannot visit with Patients / Residents in the designated smoking area.

Communication with family and friends is essential to patient and resident well-being so please continue to:

  • Connect by phone or video chat during this time.   
  • Send essential items to your loved one. Some items can be delivered to Patients and Resident but it is important to contact the Unit Manager for instructions and guidelines before dropping any items off for your loved one.
  • Send electronic letters to a patient or resident via our “Well Wishes” page.
  • Schedule Virtual Visits through our Family Connect Program. The DLC Family Connect Program has been put in place for those of our patients and residents who do not have access to technology to have scheduled virtual visits (i.e. video chats) with loved ones. Please call the Patient & Resident Inquires Hotline at 204-833-1760 for more information.

Protecting the health and well-being of your loved ones and staff remains one of our top priorities. Thank you for your cooperation and understanding as we set up outdoor visits for you and your relative. If you have questions about Outdoor Visitation please Patient & Resident Non-Urgent Inquiries Hotline at 204-833-1760 or Client Relations at 204-831-2963.  Calls are monitored regularly and will be returned daily (Monday – Friday).


Deer Lodge Centre Senior Leadership Team

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